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  • Full Time
  • Basingstoke
  • Salary: £20,000 - 24,000

The client is a driven and successful company who is looking for a 2nd line support to join their team. This role requires someone who is process-orientated, effective and has the ability to build rapport with their clients. They are a great company who are willing to invest time in their staff to be successful, they are looking for someone who is passionate about IT and is looking for a long-term role. The ideal candidate will be someone who is a team player and a good sense of humour. This role will be a split between office and field work.

Responsibilities:

  • 2nd line support
  • Support clients on Servers 2008/ 2012/ 2016
  • Prepare and set up systems
  • DHCP/ DNS/ WINS
  • ITIL
  • Delivering support over the phone
  • Providing customer service over the phone
  • Provide support to businesses working on a Windows Server domain
  • Knowledge of Windows 7, 8, 10, OSX
  • Experienced in installing network printers, either on a wired or wireless network
  • Experience working with wired and wireless networks, troubleshooting and
  • MSCA

Person specification:

  • Team player
  • Keen to learn
  • Confident communicating over the phone
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