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Job title: Technical support team leader

Salary: Up to £38k

Location: Hemel Hempstead

Due to expansion my client is looking for a Technical support team lead to join their team, this role is focused around POS or bespoke systems. The ideal person will be one who has great communication skills and can deliver fantastic customer service. You will be providing support via the telephone, to resolve various issues, it requires someone who is analytical and has the ability to solve technical problems quickly and efficiently.

Responsibilities:

  • Lead the UK Support team – carrying out management duties, reporting and managing KPI’s
  • Managing cases/ support tickets from beginning to end
  • Client management
  • Customer management
  • Maintain and improve processes to drive the business forward
  • Liaise with internal departments
  • Keep up to date with the latest technology

Attributes:

  • Great communication skills
  • The ability to pick up new technology to a high standard
  • Driven
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