Our client is looking for a Service Desk / Field Engineer to join their team, ideally you will have previous experience working for an MSP. You will be providing technical support, onsite and remotely, for a wide client base. You will be tasked with providing 1st and 2nd Line diagnosis and resolution. The ideal candidate must have good communication skills.

Duties:

• Log all service tickets – over the phone, email and service portal
• Respond appropriately to technical issues raised, through resolution or escalation
• To install and maintain IT and communications systems
• Provide efficient customer service
• Prioritise work and manage workload

Skills:

• Windows Server 2012 – 2016
• Microsoft Office 2010 – 2016
• Windows Desktop 7 – Windows 10
• Active Directory and Group Policy
• OSx Operating systems
• Office 365
• Networking technologies including LAN/WAN
• Installing/configuring printers
• DHCP/DNS

Attributes:

• Keen to learn
• Strong IT Background
• Good communication skills