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  • Full Time
  • Potters Bar
  • This position has been filled.
  • Salary: £DOE

The client is looking for an HR/ Customer Service Team Lead to join their team. The ideal candidate will be one who has previous experience in both Customer Service, Human Resources and has/ or is working towards their CIPD level 3. You will be offered the chance to be put through your CIPD level 5 and further training and development will be offered. This role requires someone who has previous experience working within a management role. You will be tasked with managing on-the-job training activities and will focus on improving the customer service strategy.


  • Improve people development and build strategies
  • Follow company regulations
  • Demonstrate a good understanding of compliance, ideally based around IDD
  • Create an environment where staff are able to give clear and honest feedback
  • Utilise the resources on offer and other managers knowledge to ensure smooth running of the office, coupled with continuous development
  • Monitor and analyse formal qualifications, progress/ performance of teams
  • Stay up to date with digital and social learning ideas
  • Ensure that interviews are carried out following best practice and that the on-boarding and induction processes are efficient and effective
  • Help build and implement strategies and processes to ensure  a very high standard of customer experience.


  • Professional with a natural ability to speak with people on all levels throughout the company
  • Process orientated
  • Team player



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