The client is looking for an HR/ Customer Service Team Lead to join their team. The ideal candidate will be one who has previous experience in both Customer Service, Human Resources and has/ or is working towards their CIPD level 3. You will be offered the chance to be put through your CIPD level 5 and further training and development will be offered. This role requires someone who has previous experience working within a management role. You will be tasked with managing on-the-job training activities and will focus on improving the customer service strategy.

Duties:

• Improve people development and build strategies
• Follow company regulations
• Demonstrate a good understanding of compliance, ideally based around IDD
• Create an environment where staff are able to give clear and honest feedback
• Utilise the resources on offer and other managers knowledge to ensure smooth running of the office, coupled with continuous development
• Monitor and analyse formal qualifications, progress/ performance of teams
• Stay up to date with digital and social learning ideas
• Ensure that interviews are carried out following best practice and that the on-boarding and induction processes are efficient and effective
• Help build and implement strategies and processes to ensure  a very high standard of customer experience.

Attributes:

• Professional with a natural ability to speak with people on all levels throughout the company
• Process orientated
• Team player