Hire Desk Controller

We are looking for an organised, proactive, and customer-focused Hire Desk Controller to join our operations team.

In this pivotal role, you will be the central point of contact for all hire-related enquiries, managing the end-to-end hire process from initial booking through to off-hire, ensuring equipment availability aligns with customer demand and operational capacity.

Salary: £30,000 – £36,000

Location: Ashby-De-La-Zouch, Leicestershire

Hire Desk Controller duties:

• Handle inbound enquiries via phone, email, and online channels, providing accurate product information, availability, and pricing
• Process hire orders, extensions, and off-hires efficiently and accurately using the hire management system
• Build and maintain strong relationships with existing and prospective customers, acting as a trusted point of contact
• Proactively follow up on quotations, outstanding orders, and customer feedback
• Monitor and manage equipment availability, ensuring optimal utilisation of the hire fleet
• Coordinate with the transport and operations teams to schedule deliveries, collections, and on-site exchanges
• Liaise with the workshop/maintenance team regarding equipment condition, breakdowns, and off-hire inspections
• Identify and escalate any fleet shortfalls or logistical challenges in a timely manner
• Maintain accurate hire records, customer accounts, and contract documentation
• Raise purchase orders, credit notes, and invoicing queries as required
• Ensure all hire activities comply with company health & safety policies, LOLER regulations, and industry standards
• Prepare and distribute daily, weekly, and ad hoc operational reports

Hire Desk Controller attributes:

• Previous experience in a hire desk, logistics coordination, or customer-facing operations role
• Strong organisational skills with the ability to manage multiple priorities simultaneously
• Excellent verbal and written communication skills
• Confident user of hire management or ERP systems and Microsoft Office (particularly Excel and Outlook)
• A proactive, problem-solving mindset with a focus on delivering customer satisfaction
• Ability to work effectively both independently and as part of a team

Interested ? We are dedicated in providing you with the best personal recruitment service. Please Contact us  and we will be there every step of the way to help you in the process. Providing you with support on how to prepare and impress.  Check out  our tips, hints and support article and remember to Follow us on linkedin and Like our facebook page. For even more help with your search read our article Advice to find a new job.

If you are interested in this position please apply below or contact emma@ewrecruitment.co.uk