This client is looking for an experienced 1st line Support to join their team. The ideal person will be one who has worked in a similar role before and will be able to hit the ground running. You will be dealing with customers so good communication skills are important for this role. You will be resolving a varied range of issues, from identifying the problem to coming up with a suitable solution.

Duties/ Skills:

• Prepare and dispatch telecommunication equipment
• Email migrations
• Office 365 migrations
• Process and manage customer order
• Produce quotations
• Escalate unresolved tickets
• Track issues through to resolution

Attributes:

• Team player
• Personable
• Hardworking
• Experience working with: Windows server 2008-2016, Active Directory, Group Policy
• DNS, DHCP
• VMWare, Hyper V
• Cloud services: Office 365, hosted exchange, cloud backup

Working hours: Mon-Fri 9am-5pm