1st Line Support Technician
My client is a driven and successful company, and they are looking for a 1st line support Technician to join their team.
This 1st Line Support Technician role requires someone who is process orientated, effective and has the ability to build rapport with their clients. They are a great company who are willing to invest time in their staff to be successful, they are looking for someone who has a previous background in IT and is looking for a long-term role. The ideal candidate will be someone who is a team player and a good sense of humour.
Salary: up to £29k + Bonuses
Location: Cambridge, Cambridgeshire
1st Line Support Technician responsibilities:
- Support for PCs and servers remotely and on-site (Win10, 2008, 2012, 2016, 2019 & 2022)
- Installing PCs / upgrading software
- Administration of IP phone systems
- Supporting customer applications
- Setting up email accounts and website hosting
- Support for Mac’s remotely and on-site
- Technical skills: Anti-Virus, Disk Space, Memory/CPU, Office 365 Management, VPN Issues
- Connectivity/ Wi-Fi Troubleshooting, Active Directory, Service Cancellations
- IT Solutions & Project Work
1st Line Support Technician attributes:
- Previous experience working for an MSP or Software house would be desirable
- Team player
- Keen to learn
- Confident communicating over the phone
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If you are interested in this position please apply below or contact emma@ewrecruitment.co.uk