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  • Full Time
  • Basingstoke
  • This position has been filled.
  • Salary: £20,000 - 24,000

This client is a driven and successful company who is looking for a 1st line support to join their team. This role requires someone who is process orientated, effective and has the ability to build rapport with their clients. They are a great company who are willing to invest time in their staff to be successful, they are looking for someone who is passionate about IT and is looking for a long-term role. The ideal candidate will be someone who is a team player and a good sense of humour.

You will be providing IT support in French only, so you will need to be fluent in business technical French.

Responsibilities:

  • 1st line support
  • Log all incoming calls, ensure that information is accurately recorded in the service management tool
  • Produce and update documentation of IT systems
  • Assign tasks to the right people internal
  • Knowledge of: Microsoft Windows, Microsoft Office, PC desktop and laptop equipment, PC patching and updates, Anti-Virus systems
  • Aid users with various service requests, e.g. file conversions, CD/DVD copying, formatting of documents etc
  • Provide support for client specific applications where required.
  • Record all faults and related occurrences
  • Represent the service desk at team department meetings
  • Plan and prioritise work
  • Hit deadlines and KPI’s
  • Develop and maintain knowledge and skills and keep up to date with new processes, procedures and development
  • PC builds in accordance with company policy
  • Configuration of laptops
  • Physical connection of printers and network peripherals
  • Assist with IT projects as required
  • Take part in testing of new releases or contribute to the virtual in project work

 

Person specification:

  • Team player
  • Keen to learn
  • Confident communicating over the phone
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