This client is a driven and successful company who is looking for a 1st line support to join their team. This role requires someone who is process orientated, effective and has the ability to build rapport with their clients. They are a great company who are willing to invest time in their staff to be successful, they are looking for someone who is passionate about IT and is looking for a long-term role. The ideal candidate will be someone who is a team player and a good sense of humour.

You will be providing IT support in French only, so you will need to be fluent in business technical French.

Responsibilities:

• 1st line support
• Log all incoming calls, ensure that information is accurately recorded in the service management tool
• Produce and update documentation of IT systems
• Assign tasks to the right people internal
• Knowledge of: Microsoft Windows, Microsoft Office, PC desktop and laptop equipment, PC patching and updates, Anti-Virus systems
• Aid users with various service requests, e.g. file conversions, CD/DVD copying, formatting of documents etc
• Provide support for client specific applications where required.
• Record all faults and related occurrences
• Represent the service desk at team department meetings
• Plan and prioritise work
• Hit deadlines and KPI’s
• Develop and maintain knowledge and skills and keep up to date with new processes, procedures and development
• PC builds in accordance with company policy
• Configuration of laptops
• Physical connection of printers and network peripherals
• Assist with IT projects as required
• Take part in testing of new releases or contribute to the virtual in project work

Person specification:

• Team player
• Keen to learn
• Confident communicating over the phone